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Protect your customers and brand with messaging that is always safe, compliant and trusted.

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What is messaging compliance?

Messaging requires contact permissions, data protection and country-specific regulatory observance or your business can face costly penalties and message disruptions.

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Opt-in/Opt-out Consent

Businesses must capture, honor and renew messaging consent  and uphold these consumer preferences across all messaging channels including WhatsApp, Instagram, Facebook and more.

10DLC & Regulatory Compliance

Governments, mobile operators and Industry associations globally require certain registrations and regulatory compliance measures designed to protect consumers and ensure messaging source transparency.

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10DLC & Regulatory Compliance

Governments, mobile operators and Industry associations globally require certain registrations and regulatory compliance measures designed to protect consumers and ensure messaging source transparency.

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Data Privacy and Security

Your business is responsible for protecting and securing customer data and to eliminate the risk of misuse or harmful messaging.

Why is compliance important for your business?

Smart businesses eliminate compliance risks so they can take advantage of the rewards

Ensuring the best customer experience
  • Give consumers control of their messaging preferences
  • Deliver uninterrupted messaging anytime, without regulatory disruptions
  • Uphold privacy and safety of your customer’s information so they trust you
Uphold brand quality and customer loyalty
  • Protect your customers and benefit from their confidence in you
  • Message professionally so your business reputation thrives
  • One non-compliance mistake can change a consumer’s impression forever
Direct and indirect losses to your business
  • Without compliance, your risk losing customers and revenue
  • Bad consumer messaging experiences end up on reviews and social media for exponential damage
  • Competition is high for every business and mismanaged messaging can set you back
Trusted conversions
  • Enacting compliance requirements to create safest brand experiences
  • 10DLC registration elevates your trust scores with carriers, ensuring message delivery
  • Customers welcome your messages because they know you
Compliance automations deliver business value
  • Trusted conversations will have better outcomes
  • Using automated communication compliance controls reduces the need for human verifications
  • Regulatory compliance reduces the risk of violating SPAM behavior and diminishing your brand value
Noncompliance can cause delivery disruptions, penalties, fines and raise risk of Class Action lawsuits
  • Violating consumer communication preferences may result in carriers imposing messaging restrictions
  • Ignoring your country’s specific regulatory requirements will incur penalties and suspensions
  • Mishandling consumer data and privacy exposes your business to lawsuits and criminal penalties

Why is compliance and information privacy important?

  • Uphold your customer trust with every message
  • Protect your business from message suspensions, penalties, fines or civil and criminal lawsuits
  • Penalties can be severe without 10DLC registration or HIPAA compliance when messaging within the United States
  • Once your business is flagged for SPAM violations, it is difficult to reinstate a clean record
  • Consumer data leaks will earn you unwanted press and the loss of loyal customers

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Mandatory compliances

TOUCH
10DLC Registration

Registering your business 10 digit phone number is required if you message customers who reside in the United States
Impact Zone:  USA
TOUCH
CASL

Anti-spam legislation that governs commercial electronic messages, emphasizing consent-based communications.
Impact Zone: Canada
TOUCH
GDPR

Personal information protection to uphold safety and privacy whenever information is being shared.
Impact Zone:  European Union
TOUCH
TCPA

Restrictions on unsolicited calls, prerecorded voice messages and auto-dialing for the telemarketing industry, call centers and marketing communications.  
Impact Zone:  USA
TOUCH
CCPA

Data protection requirements for businesses processing personal information of California residents.
Impact Zone:  California
TOUCH
SOC2 or ISO

Global data security and compliance controls that enhance the safety of all communications.
Impact Zone:  Global
TOUCH
HIPAA Compliance

Healthcare data protection regulations to ensure sensitive information is always protected between the healthcare provider and the patient
Impact Zone:  USA
TOUCH
FINRA

Regulations for the Financial and Securities industry including brokers, dealers, financial advisors and investment firms.
Impact Zone:  USA
TOUCH
FERPA for FED

Education data protection for institutions receiving federal funding.
Impact Zone:  USA

Doing this right will increase biz by $$$

96% Conversion
4.42k Coffees
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How does Conversive ensure compliance and Privacy

Compliance Managed Services

  • 10DLC registration application management to ensure accuracy and fast approval
  • Messaging designs and reviews to ensure adherence to SPAM regulatory compliance
  • Industry-specific compliance measures and ensuring data privacy

Consent Monitoring

  • Automated set-up controls to ensure opt-in/opt-out is always honored
  • Ongoing management and renewal of consent
  • Continuous monitoring and refresh updates to always be on top of customer preferences

Consent Compliance Technology

  • Centralized consent database for your business 
  • Audit trail for consent source, type and updated preferences for each customer
  • Automated consent capture and verification methods for online, offline and mobile engagements
  • Spam Detection - Inbound Message

 

Assured Compliance and Data Protection

  • Conversive platform point-and-click controls to provide compliance and data privacy across messaging
  • Compliance components are integrated into the platform and cannot be easily circumvented or deactivated
  • Conversive Compliance Team regularly updates the platform to reflect continuous governmental regulatory compliance changes