---
title: Compliance
---

# Protect your customers and brand with messaging that is always safe, compliant and trusted.

[![Talk to sales](https://no-cache.hubspot.com/cta/default/23684475/f5741041-2f75-4a38-ab8c-fe50bd4586ad.png)](https://cta-redirect.hubspot.com/cta/redirect/23684475/f5741041-2f75-4a38-ab8c-fe50bd4586ad)

## What is messaging compliance?

Messaging requires contact permissions, data protection and country-specific regulatory observance or your business can face costly penalties and message disruptions.

![IMAGE (29)-1-1](https://23684475.fs1.hubspotusercontent-na1.net/hub/23684475/hubfs/IMAGE%20(29)-1-1.png?width=300&name=IMAGE%20(29)-1-1.png)

Opt-in/Opt-out Consent

Businesses must capture, honor and renew messaging consent  and uphold these consumer preferences across all messaging channels including WhatsApp, Instagram, Facebook and more.

10DLC & Regulatory Compliance

Governments, mobile operators and Industry associations globally require certain registrations and regulatory compliance measures designed to protect consumers and ensure messaging source transparency.

![IMAGE (29)-1-1](https://23684475.fs1.hubspotusercontent-na1.net/hub/23684475/hubfs/IMAGE%20(29)-1-1.png?width=300&name=IMAGE%20(29)-1-1.png)

![IMAGE (29)-1-1](https://23684475.fs1.hubspotusercontent-na1.net/hub/23684475/hubfs/IMAGE%20(29)-1-1.png?width=300&name=IMAGE%20(29)-1-1.png)

10DLC & Regulatory Compliance

Governments, mobile operators and Industry associations globally require certain registrations and regulatory compliance measures designed to protect consumers and ensure messaging source transparency.

![IMAGE (29)-1-1](https://23684475.fs1.hubspotusercontent-na1.net/hub/23684475/hubfs/IMAGE%20(29)-1-1.png?width=300&name=IMAGE%20(29)-1-1.png)

Data Privacy and Security

Your business is responsible for protecting and securing customer data and to eliminate the risk of misuse or harmful messaging.

## Why is compliance important for your business?

Smart businesses eliminate compliance risks so they can take advantage of the rewards

Ensuring the best customer experience**

- Give consumers control of their messaging preferences
- Deliver uninterrupted messaging anytime, without regulatory disruptions
- Uphold privacy and safety of your customer’s information so they trust you

Uphold brand quality and customer loyalty**

- Protect your customers and benefit from their confidence in you
- Message professionally so your business reputation thrives
- One non-compliance mistake can change a consumer’s impression forever

Direct and indirect losses to your business**

- Without compliance, your risk losing customers and revenue
- Bad consumer messaging experiences end up on reviews and social media for exponential damage
- Competition is high for every business and mismanaged messaging can set you back

Trusted conversions**

- Enacting compliance requirements to create safest brand experiences
- 10DLC registration elevates your trust scores with carriers, ensuring message delivery
- Customers welcome your messages because they know you

Compliance automations deliver business value**

- Trusted conversations will have better outcomes
- Using automated communication compliance controls reduces the need for human verifications
- Regulatory compliance reduces the risk of violating SPAM behavior and diminishing your brand value

Noncompliance can cause delivery disruptions, penalties, fines and raise risk of Class Action lawsuits**

- Violating consumer communication preferences may result in carriers imposing messaging restrictions
- Ignoring your country’s specific regulatory requirements will incur penalties and suspensions
- Mishandling consumer data and privacy exposes your business to lawsuits and criminal penalties

## Why is compliance and information privacy important?

- Uphold your customer trust with every message
- Protect your business from message suspensions, penalties, fines or civil and criminal lawsuits
- Penalties can be severe without 10DLC registration or HIPAA compliance when messaging within the United States
- Once your business is flagged for SPAM violations, it is difficult to reinstate a clean record
- Consumer data leaks will earn you unwanted press and the loss of loyal customers

![image 20-1-1](https://go.beconversive.com/hs-fs/hubfs/image%2020-1-1.png?width=396&height=420&name=image%2020-1-1.png)

 

## Mandatory compliances

TOUCH

10DLC Registration

Registering your business 10 digit phone number is required if you message customers who reside in the United States  
**Impact Zone:  USA**

TOUCH

CASL

Anti-spam legislation that governs commercial electronic messages, emphasizing consent-based communications.  
**Impact Zone: Canada**

TOUCH

GDPR

Personal information protection to uphold safety and privacy whenever information is being shared.  
**Impact Zone:  European Union**

TOUCH

TCPA

Restrictions on unsolicited calls, prerecorded voice messages and auto-dialing for the telemarketing industry, call centers and marketing communications.    
**Impact Zone:  USA**

TOUCH

CCPA

Data protection requirements for businesses processing personal information of California residents.  
**Impact Zone:  California**

TOUCH

SOC2 or ISO

Global data security and compliance controls that enhance the safety of all communications.  
**Impact Zone:  Global**

TOUCH

HIPAA Compliance

Healthcare data protection regulations to ensure sensitive information is always protected between the healthcare provider and the patient  
**Impact Zone:  USA**

TOUCH

FINRA

Regulations for the Financial and Securities industry including brokers, dealers, financial advisors and investment firms.  
**Impact Zone:  USA**

TOUCH

FERPA for FED

Education data protection for institutions receiving federal funding.  
**Impact Zone:  USA**

 Talk To Sales

## Doing this right will increase biz by $$$

96% Conversion

4.42k Coffees

564px Logo Size

## How does Conversive ensure compliance and Privacy

### Compliance Managed Services

- 10DLC registration application management to ensure accuracy and fast approval
- Messaging designs and reviews to ensure adherence to SPAM regulatory compliance
- Industry-specific compliance measures and ensuring data privacy

### Consent Monitoring

- Automated set-up controls to ensure opt-in/opt-out is always honored
- Ongoing management and renewal of consent
- Continuous monitoring and refresh updates to always be on top of customer preferences

### **Consent Compliance Technology**

- Centralized consent database for your business 
- Audit trail for consent source, type and updated preferences for each customer
- Automated consent capture and verification methods for online, offline and mobile engagements
- Spam Detection - Inbound Message

 

### Assured Compliance and Data Protection

- Conversive platform point-and-click controls to provide compliance and data privacy across messaging
- Compliance components are integrated into the platform and cannot be easily circumvented or deactivated
- Conversive Compliance Team regularly updates the platform to reflect continuous governmental regulatory compliance changes

 Talk To Sales

```json
{
  "@context" : "https://schema.org",
  "@type" : "Organization",
  "address" : {
    "@type" : "PostalAddress",
    "addressCountry" : "United States",
    "addressLocality" : "Henderson",
    "addressRegion" : "Nevada",
    "postalCode" : "89052",
    "streetAddress" : "2831 St. Rose Parkway"
  },
  "knowsLanguage" : "en",
  "logo" : {
    "@type" : "ImageObject",
    "url" : "https://23684475.fs1.hubspotusercontent-na1.net/hubfs/23684475/Layer%201.png"
  },
  "name" : "SMS Magic",
  "url" : "https://go.beconversive.com/compliance"
}
```